© 2019 by Alicia at Maxwell Salon 

Owning a salon is not for the faint of heart

Updated: Jan 8


“I heard she’s crazy” “did you hear what she said to ________?” “_______ used to work there but she got fired for no reason” I’ve learned to never take these kinds of comments at their word because the truth is there’s two sides to every story and there. is .always. a. reason. No business owner, especially in a business where sales are dependent on services and therefore service providers, wants to terminate someone. In the 6 years I’ve been a salon owner, I’ve had to make some incredibly difficult decisions to ensure I’m doing what’s right for my salon and my team. I do my very best to ask the right questions when I interview, to make sure I’m adding only the best people to my team dynamic. I put literal hours into developing myself as a leader for my team, and I spend a large portion of my time doing things that will help my team members grow and develop as stylists; things that I’ve been doing for years, that I chose to share with my team, because I want them to be successful. Here’s the thing though, despite my best efforts, shit happens. People lie about their intentions or their work ethic, people gossip and pot stir, people get complacent, people develop bad attitudes when called out on not doing what they should be doing (“I’m so sorry, you’re absolutely right, watching the bachelor in the break room while being paid hourly is a perfectly acceptable use of time”... *cue eye rolls 🙄🙄) When the time comes that I think letting someone go is what I have to do, I torment myself for days, sometimes weeks about the decision. “Am I being objective?” “Is this going to cause unrest with my remaining team members?” “what do I do with their appointments?” overall, “is this the right thing to do?” It’s excruciating. I often end up in a no win situation. If I let this person stay, they will poison my good employees’ attitudes and my overall team culture, but if I terminate them, (because co workers tend to become friends) you terminate one friend you often lose 1 or 2 more, and then there’s the customers who are left wondering why there’s always stylists leaving this place. It’s heartbreaking, it feels like you’re always the bad guy. The next time you think to yourself “that place has high turnover” know that it’s not always (or even usually in my case) the stylist’s choice to leave, often they’ve been asked to leave because I truly believe that it’s in the best interest of the team. I wish I could tell you that there’s a beautiful silver lining to being a salon owner, but I haven’t found it yet. Wish me luck, I’m still hopeful that it’s there. In the meantime, It’s hard out here for a boss lady -✌🏻💋

#salonowner #bossladylife #Maxwellsalon #salonownerproblems

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